HOW DOES SHIPPING WORK?
The CNVS shop works with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, UK, China, India, etc.
Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way!
We offer international shipping options - no matter where you are, you can buy from us!
I NEED TO CHANGE MY ADDRESS?
Please contact us within 24 hrs of when the order is place. We, the CNVS shop is not liable for changes after order is furfilled and shipped.
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds.
Note: If for some reason your order is never released by customs, we'll send you a replacement!
Do I have to pay some duties or taxes?
In the extremely rare chance that this may happen, THE CNVS SHOP is not responsible for any duties or taxes added to your order in the destination country, these are fully the responsibility of the buyer. If there is any issue with this. Please just contact us, we might find a solution for you.
WHAT IF I NEED SOMETHING CUSTOM?
No worries! Contact us right away and we'll help guide you through the process.
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